Your privacy matters to us.
At Agate Integrated & Behavioral Healthcare Services Inc., we are committed to protecting your personal information and safeguarding your trust. Because we provide behavioral health services, we take extra care to ensure that all information you share with us is handled in a confidential and secure manner.
Information We Collect
We may collect limited personal information when you:
- Submit a contact form or request an appointment through our website
- Call, email, or text us directly
- Provide information during your treatment or services at our clinic
We do not collect protected health information (PHI) through this website unless you choose to submit it in a contact form, email, or SMS message. Please note that while we do our best to keep communications private, these methods are not always fully secure. For sensitive matters, we encourage you to call us directly.
How We Use Your Information
We use the information you provide to:
- Respond to your questions or requests
- Schedule and confirm appointments
- Provide services and coordinate care
- Improve our website and client experience
We do not sell or share your personal information with outside companies for marketing or advertising.
Cookies and Website Data
Like most websites, ours may use cookies or basic analytics to understand how visitors use our site and to improve your experience. This information does not identify you personally.
Your Rights
As a client, you have the right to:
- Request access to your health information
- Ask us to update your records
- Request restrictions on how your information is used or shared
- Receive a copy of this privacy notice at any timehaves in the exact same way as if the visitor has visited the other website.
Data Protection
We use appropriate safeguards (including secure systems, encryption where possible, and limited staff access) to protect your personal and health information.
Email Communications
If you choose to communicate with us by email:
- Please be aware that standard email is not always a secure form of communication.
- We recommend that you do not include highly sensitive or detailed health information in email messages.
- We will only use your email to respond to your inquiry, provide requested information, or send appointment-related communications (if you have opted in).
- We will not share your email address with third parties for marketing purposes.
Text Messaging (SMS)
If you choose to receive text messages from us (such as appointment reminders or updates):
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Standard message and data rates may apply depending on your carrier.